Terms and Conditions
Welcome to Coastal Landscape Supplies. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully.
1. General:
• These terms and conditions apply to all purchases made through our website.
• We reserve the right to update or modify these terms at any time without prior notice.
2. Orders:
• All orders are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order at our discretion.
• Split loads are a maximum of 2m3 and 2m3. (up to 4m3 combined and only 2 products).
• For orders of 2 or more products extra delivery charges may apply. If unsure please contact our office on 07 5453 7100 or email sales@coastallandscape.com.au
• We have different size trucks to carry different loads sizes and for tight access.
• Please contact our team on 07 5453 7100 for more information on trucks sizes and accessibility.
• For paver and stepper orders please ensure there is someone to help unload or extra delivery fee will apply for hand unloading.
• Minimum 1m3 – surcharge applies for orders under this.
3. Pricing:
• All prices are listed in AUD and include applicable taxes.
• We strive to ensure that all pricing information is accurate, but errors may occur. In the event of a pricing error, we will notify you and offer the option to reconfirm or cancel your order.
4. Payment:
• Payment must be made at the time of purchase using one of our accepted payment methods.
• We use secure payment gateways to protect your payment information.
5. Deliveries:
• We offer deliveries to the entire Sunshine Coast.
• Delivery costs and times vary based on the destination and shipping method selected.
• Deliveries are to kerb side only, however our drivers will do their utmost to deliver your materials where you specify and use their judgment to adhere to company safety policy so as not to damage any property.
• We take no responsibility for any damage that may occur above or below ground. All materials must be paid for in full before goods are delivered.
6. Returns and Refunds:
Returns Policy
At Coastal Landscape Supplies, we strive to ensure that our customers are completely satisfied with their purchases. For this reason, we ask you to consider your purchase carefully and if possible for you to view the product in our yard.
As these products are natural resources, materials can vary from load to load. We do not refund or exchange for change of mind or if you have selected the wrong product.
If for any reason you are not satisfied with your order, we are happy to talk in person and try to help you out.
Eligibility for Returns:
• All yard products, pavers and bagged goods are not eligible for returns unless
authorised by management.
Refunds:
• Cancelled orders need to be requested 4 hrs prior to delivery time. Refunds will be
issued to the original payment method used for the purchase.
• Please note that shipping costs are non-refundable.
Exchanges:
• Exchanges are subject to Management approval.
Damaged or Defective Items:
• If you receive a damaged or defective item, please contact our customer service
team immediately on 07 5453 7100 or email accounts@coastallandscape.com.au
• Proof of purchase will be required, and we will arrange for a replacement or refund.
9. Intellectual Property:
• All content on our website, including text, images, and logos, is the property of
Coastal Landscape Supplies and is protected by copyright and trademark laws.
• You may not use, reproduce, or distribute any content without our prior written
permission.
10. Limitation of Liability:
• We are not liable for any indirect, incidental, or consequential damages arising from
the use of our website or products.
12.Contact Us:
If you have any questions or need further assistance, please contact our
customer service team at sales@coastallandscape.com.au or 07 5453 7100.
